Password Recovery By Verifying Your Identity

  • This option is available only for students.
  • Click Verify My Identity to recover your password using the Student Identity Verification Tool.
Recover With Identity Verification Tool
  • You will be directed to the Student Identity Verification Tool.
  • Enter your information, making sure you select your correct school, first legal name, current last name, and birth date.
  • Click Submit and Go to Challenge Questions.
Identity Verification Tool
  • You will be presented with a set of questions.
  • Answer all of the questions and click Submit My Answers.
Recover with email
  • If you answered all of the questions correctly, you will be asked to reset your password.
  • Your new password must be at least 14 characters long, must contain at least three of the four types of characters: uppercase, lowercase, numeric or special characters (!@#$%^&*_-), and cannot contain your first or last name. In addition, you cannot re-use any password you have used previously.
  • Enter your new password and click Update My Password.
Update My Password
  • After you update your password, you can go to your desired application or select one of the applications below.
Recover with email
  • You will be required to login to your desired application using your new password.